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Sentim’s Sentiment Analysis

Sentim’s Sentiment Analysis Agreement

Version: May 31, 2019

This Sentim’s Sentiment Analysis Agreement (the “Agreement”) is entered into between Sentim LLC (“Sentim”) and the entity agreeing to these terms (“Customer”). This Agreement is effective as of the date you click the “I Accept” button below or, if applicable, the date the Agreement is countersigned (the “Effective Date”). If you are accepting on behalf of your employer or another entity, you represent and warrant that: (i) you have full legal authority to bind your employer or the applicable entity to these terms; (ii) you have read and understand this Agreement; and (iii) you agree on behalf of the party that you represent to this Agreement. If you don’t have the legal authority to bind your employer or the applicable entity please do not click the “I Accept” button below (or, if applicable, do not sign this Agreement). This Agreement governs Customer’s access to and use of the Services as ordered in the applicable Order Form.

1. Services. Sentim will provide the Services ordered in the applicable Order Form in accordance with the applicable SLA. Customer may use the Services ordered in the applicable Order Form in accordance with this Agreement.

1.1 Facilities and Data Transfer. All facilities used to store and process Customer Data will adhere to reasonable security standards no less protective than the security standards at facilities where Sentim stores and processes its own information of a similar type. As part of providing the Services, Sentim may transfer, store and process Customer Data in the United States or any other country in which Sentim or its agents maintain facilities. By using the Services, Customer consents to this transfer, processing and storage of Customer Data.

1.2 New Features or Services. Sentim may make new applications, features or functionality for the Services available from time to time, the use of which may be contingent upon Customer’s agreement to additional terms.

1.3 Verification to Use Services. Customer must verify a Domain Email Address to use the Services. If Customer does not have valid permission to use the Domain Email Address, then Sentim will have no obligation to provide Customer with the Services and may delete the Account without notice.

2. Modifications.

2.1 Modifications to Services.

(a) Deprecation Policy. Sentim will notify Customer at least 3 months before a Significant Deprecation unless Sentim reasonably determines that: (i) Sentim is not permitted to do so by law or by contract (including if there is a change in applicable law or contract), or (ii) continuing to provide the Service that is subject to the Significant Deprecation could create a (A) security risk or (B) substantial economic or technical burden.

(b) Other Modifications. Subject to Section 2.1(a) (Deprecation Policy), Sentim may make changes to the Services, which may include adding, updating, or discontinuing any Services or portions of feature(s) of the Services. Sentim will notify Customer of any material change to the Core Services.

2.2 Modifications to URL Terms.

(a) Changes to URL Terms. Sentim may change the URL Terms, subject to Section 2.2(d) (Objection to Changes).

(b) Notification of Material Changes. Sentim will notify Customer of any material change to the URL Terms.

(c) When Changes take Effect. Material changes to the URL Terms will become effective 30 days after the notice is given, except that (i) materially adverse SLA changes will become effective 90 days after notice is given; and (ii) changes applicable to new Services or functionality will be effective immediately.

(d) Objection to Changes. Unless Sentim’s change to the URL Terms is required by a court, judicial or administrative order issued by the competent authority or by applicable law, or applies to new Services or Functionality, then the following will apply:

(i) If a change to the URL Terms has a material adverse impact on Customer, then Customer may object to the change by notifying Sentim within 30 days after Sentim provides notice.

(ii) If Customer so notifies Sentim, then Customer will remain governed by the URL Terms in effect immediately before the change until the earlier of: (A) the end of the then-current Order Term or (B) 12 months after the notice was given.

3. Customer Obligations.

3.1 Compliance. Customer will (a) ensure that Customer and its use of the Services, including all access to and use of Customer Data by it, complies with this Agreement and with any of its applicable contract terms or policies, including any employment contracts or employer’s policies regarding technology usage, security, or confidentiality; (b) use commercially reasonable efforts to prevent unauthorized access or use of the Services; and (c) promptly notify Sentim of any unauthorized use of, or access to, the Services of which Customer becomes aware.

3.2 Use Restrictions. Customer will not, and will not allow third parties under its control to: (a) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any of the source code of the Services (except to the extent such restriction is expressly prohibited by applicable law); (b) sublicense, transfer or distribute any of the Services; (c) sell, resell, or otherwise make the Services available to a third party as part of a commercial offering that does not have material value independent of the Services; or (d) access or use the Services: (i) for High Risk Activities; (ii) in a manner intended to avoid incurring Fees; (iii) in a manner that breaches, or facilitates the breach of, Export Control Laws.

4. Payment.

4.1 Usage and Invoicing. Customer will pay all Fees for the Services. Sentim will invoice Customer all Fees for the Services. Sentim’s measurement tools will be used to determine Customer’s usage of the Services. Sentim may change its offering of billing options, including by limiting or ceasing to offer any billing option, upon thirty days’ written notice to Customer (which may be by email). Billing options may not be available to all customers. Customer may pay for the Services using the payment options listed in Section 4.2 (Payment) below.

(a) Monthly Plan. If Customer selects this option, Customer will not be committed to purchase the Services for a pre-defined term, but will pay for the Services on a monthly basis. Sentim will bill Customer: (i) Fees based upon Customer’s hourly usage of the Services during the preceding month; and (ii) monthly in arrears for its use of the Services. Sentim will provide Customer with the monthly rate for the Services when Customer orders the Services, and will use this rate to calculate the Fees, on a prorated basis, for Customer’s hourly usage during that month. Any partial hour of Services usages will be rounded up to a full hour of Services usage for the purposes of calculating Fees.

4.2 Payment. All payments due are in U.S. dollars unless otherwise indicated on the Order Form or invoice.

(a) Credit Card or Debit Card. Fees for orders where Customer is paying with a credit card, debit card or other non-invoice form of payment, are due at the end of the month during which Customer received the Services. For credit cards, or debit cards, as applicable: (i) Sentim will charge Customer for all applicable Fees when due and (ii) these Fees are considered overdue thirty days after the end of the month during which Customer received the Services.

(b) Invoices. Payments for invoices are due thirty days after the invoice date, unless otherwise specified on the Order Form, and are considered overdue after such date.

(c) Other Forms of Payment. Customer may change its payment method to those available within Sentim's Website. Sentim may enable other forms of payment by making them available on Sentim's Website. These other forms of payment may be subject to additional terms which Customer may have to accept prior using the additional forms of payment.

4.3 Overdue Payments.

(a) Customer’s payment of Fees is overdue if Sentim has not received it by the payment due date. If Customer’s payment is overdue, Sentim may (i) charge interest on the overdue amount at 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full, and (ii) Suspend or terminate the Services.

(b) Customer will reimburse Sentim for all reasonable expenses (including attorneys' fees) incurred by Sentim in collecting overdue payments, except where such payments are due to Sentim's billing inaccuracies.

4.4 Purchase Orders. If Customer requires a purchase order number on its invoice, Customer will provide a purchase order number in the Order Form. If Customer does not provide a purchase order number, then: (a) Sentim will invoice Customer without a purchase order number; and (b) Customer will pay invoices without a purchase order number. Any terms on a purchase order are void.

4.5 Taxes. Taxes are not included in the Fees. Customer will pay Taxes for the Services. If legally required, Customer will withhold Taxes from its payments to Sentim and provide a withholding Tax certificate. Unless Customer provides a timely and valid tax exemption certificate, Customer will pay any invoiced Taxes for the Services. Without limiting Customer’s obligation to pay Fees, Customer will withhold Taxes if legally required.

4.6 Price Revisions. Sentim may modify its Prices at any time unless otherwise expressly agreed in an addendum or Order Form. Sentim will notify Customer at least 30 days in advance of any Price increases.

5. Technical Support Services. Sentim will provide TSS to Customer during the Order Term in accordance with the TSS Guidelines subject to payment of support Fees, if applicable.

6. Suspension.

6.1 Limitations on Services Suspension. Sentim may Suspend Services as described in Sections 6.2 (AUP Breaches) and 6.3 (Emergency Suspension). Any Suspension under those Sections will be to the minimum extent and for the shortest duration required to: (a) prevent or terminate the offending use, (b) prevent or resolve the Emergency Security Issue, or (c) comply with applicable law.

6.2 AUP Breaches. If Sentim becomes aware that Customer’s use of the Services breaches the AUP, Sentim will request that Customer correct the breach. If Customer fails to correct such breach within 24 hours or such request, or if Sentim is otherwise required by law to take action, then Sentim may Suspend Services.

6.3 Emergency Suspension. Sentim may immediately Suspend Customer’s use of the Services or Account if: (a) there is an Emergency Security Issue, or (b) Sentim is required to Suspend such use to comply with applicable law. At Customer’s request, unless prohibited by law, Sentim will notify Customer of the basis for the Suspension as soon as is reasonably possible.

7. Confidentiality.

7.1 Obligations. Subject to Section 7.2 (Disclosure of Confidential Information) the recipient will use the other party’s Confidential Information only to exercise rights and fulfill obligations under this Agreement. The recipient will use reasonable care to protect against disclosure of the other party’s Confidential Information to other parties other than the recipient’s employees, Affiliates, agents, or professional advisors (“Delegates”) who need to know it and who have a legal obligation to keep it confidential. The recipient will ensure that its Delegates are also subject to the same non-disclosure and use obligations.

7.2 Disclosure of Confidential Information.

(a) General. Regardless of any other provision in the Agreement, the recipient or its Affiliates may disclose the other party’s Confidential Information (i) in accordance with a Legal Process, subject to Section 7.2(b) (Legal Process Notification) or (ii) with the other party’s written consent.

(b) Legal Process Notification. The recipient will use commercially reasonable efforts to notify the other party before disclosing that party’s Confidential Information in accordance with Legal Process. Notice is not required before disclosure if the recipient is informed that (i) it is legally prohibited from giving notice or (ii) the Legal Process relates to exceptional circumstances involving danger of death or serious physical injury.

(c) Opposition. The recipient and its Affiliates will comply with the other party’s reasonable requests to oppose disclosure of its Confidential Information.

8. Intellectual Property.

8.1 Intellectual Property Rights. Except as expressly stated in the Agreement, the Agreement does not grant either party any rights, implied or otherwise, to the other’s content or Intellectual Property. As between the parties, Customer retains all Intellectual Property Rights in Customer Data, and Sentim retains all Intellectual Property Rights in the Services.

8.2 Feedback. At its option, Customer may provide Feedback about the Services to Sentim. If Customer provides Feedback, then Customer assigns to Sentim all right, title, and interest in that Feedback.

9. Marketing and Publicity. Each party may use the other party’s Brand Features in connection with this Agreement only as permitted in the Agreement. Customer may state publicly that it is a Sentim customer and display Sentim Brand Features in accordance with the Trademark Guidelines. Sentim may (a) orally state that Customer is a Sentim customer and (b) include Customer’s name or Customer Brand Features in a list of Sentim customers in Sentim’s promotional materials. Any use of a party’s Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features. A party may revoke the other party’s right to use its Brand Features with written notice to the other party and a reasonable period to stop the use.

10. Representations, Warranties and Disclaimers.

10.1 Representations and Warranties. Each party represents that it: (a) has full power and authority to enter into the Agreement; and (b) will comply with all laws and regulations applicable to its provision, or use, of the Services, as applicable.

10.2 Disclaimers. Except as expressly provided for in the Agreement, to the fullest extent permitted by applicable law, Sentim (a) does not make any other warranties of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular use, noninfringement, or error-free or uninterrupted use of the Services; and (b) makes no representation about content or information made accessible through the Services. Unless otherwise stated in Agreement, Customer acknowledges the Services are not capable of placing or receiving emergency services calls.

11. Term and Termination.

11.1 Agreement Term. This Agreement will remain in effect for the Term unless it expires or is terminated in accordance with the Agreement.

11.2 Renewal.

(a) With a Monthly Plan. With a Monthly Plan Customer is not committed to purchase the Services for a pre-defined term. As a result, there is no renewal event for the Monthly Plan. Rather, Sentim will continue billing Customer fees consistent with Section 4.1(a) above.

(b) Generally. Customer may alter the number of Dashboards to be renewed via Sentim's Website. Customer will continue to pay Sentim the then-current Fees for each renewed Dashboard unless Customer and Sentim mutually agree otherwise. If one party does not want the Services to renew, then it will provide the other party written notice to this effect at least fifteen days before the end of the then current Order Term. This notice of non renewal will be effective upon the conclusion of the then current Order Term.

11.3 Termination for Breach. Either party may terminate the Agreement if the other party: (a) is in material breach of the Agreement and fails to cure that breach within thirty days after receipt of written notice; or (b) ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety days.

11.4 Termination for Inactivity. Sentim reserves the right to terminate the Agreement and the provision of the Services upon 30 days advance notice if, for a period of 60 consecutive days, Customer has not used the Services.

11.5 Effects of Termination. If the Agreement terminates or expires, then all Order Forms also terminate or expire, as applicable. If the Agreement terminates or expires, then: (a) all rights and access to the Services under the Agreement will terminate (including access to Customer Data); and (b) Sentim will send Customer a final invoice.

11.6 Survival. The following Sections will survive expiration or termination of this Agreement: Section 4 (Payment), 7 (Confidentiality), 8 (Intellectual Property), 10.2 (Disclaimers), 11.5 (Effects of Termination), 12 (Indemnification), 13 (Liability), 14 (Miscellaneous) and 15 (Definitions).

12. Indemnification.

12.1 Sentim Indemnification Obligations. Sentim will defend Customer and its Affiliates participating under this Agreement (“Customer Indemnified Parties”), and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that Customer Indemnified Parties' use in accordance with this Agreement of any of Sentim Indemnified Materials infringes the third party's Intellectual Property Rights.

12.2 Customer Indemnification Obligations. Unless prohibited by applicable law, Customer will defend Sentim and its Affiliates and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from: (a) any Customer Indemnified Materials; or (b) Customer’s use of the Services in violation of the Acceptable Use Policy or the Use Restrictions.

12.3 Indemnification Exclusions. Sections 12.1 (Sentim Indemnification Obligations) and 12.2 (Customer Indemnification Obligations) will not apply to the extent the underlying allegation arises from: (a) the indemnified party’s breach of the Agreement; or (b) a combination of Sentim Indemnified Materials or Customer Indemnified Materials (as applicable) with materials not provided by the indemnifying party under the Agreement, unless the combination is required by the Agreement.

12.4 Indemnification Conditions. Sections 12.1 (Sentim Indemnification Obligations) and 12.2 (Customer’s Indemnification Obligations) are conditioned on the following:

(a) The indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 12.4(a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party’s obligations under Sections 12.1 (Sentim Indemnification Obligations) or 12.2 (Customer Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.

(b) The indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense; and (ii) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party’s prior written consent, not to be unreasonably withheld, conditioned, or delayed.

12.5 Remedies.

(a) If Sentim reasonably believes the Services might infringe a third party’s Intellectual Property Rights, then Sentim may, at its sole option and expense: (i) procure the right for Customer to continue using the Services; (ii) modify the Services to make them non-infringing without materially reducing their functionality; or (iii) replace the Services with a non-infringing, functionally equivalent alternative.

(b) If Sentim does not believe the remedies in Section 12.5(a) are commercially reasonable, then Sentim may Suspend or terminate the impacted Services.

12.6 Sole Rights and Obligations. Without affecting either party’s termination rights, this Section 12 (Indemnification) states the parties’ sole and exclusive remedy under this Agreement for any third party allegations of Intellectual Property Rights Infringement covered by this Section 12 (Indemnification).

13. Liability.

13.1 Limited Liabilities.

(a) To the extent permitted by applicable law and subject to Section 13.2 (Unlimited Liabilities), neither party will have any Liability arising out of or relating to the Agreement for any: (i) lost revenues, profits, savings or goodwill; or (ii) indirect, special, incidental, consequential, or punitive damages.

(b) Each party’s total Liability for damages arising out of or relating to the Agreement is limited to the Fees paid by Customer under the Agreement during the 12 month period before the event giving rise to liability.

13.2 Unlimited Liabilities. Nothing in the Agreement excludes or limits either party’s Liability for: (a) death, personal injury or tangible personal property damage resulting from its negligence or the negligence of its employees or agents; (b) its fraud or fraudulent misrepresentation; (c) obligations under Section 12 (Indemnification); (d) its infringement of the other party’s Intellectual Property Rights; (e) its payment obligations under the Agreement; or (f) matters for which liability cannot be excluded or limited under applicable law.

14. Miscellaneous.

14.1 Notices. Sentim may provide any notice to Customer by: (a) sending an email to Notification Email Address or by (b) posting a notice on Sentim's Website. Customer may provide notice to Sentim by sending an email to legal@sentimllc.com. Notice will be treated as received when (x) the email is sent, whether or not the other party has received the email or (y) notice is posted on Sentim's Website. Customer is responsible for keeping its Notification Email Address current throughout the Term.

14.2 Emails. Under this Agreement, the parties may use emails to satisfy written approval and consent requirements.

14.3 Assignment. Neither party may assign the Agreement without the written consent of the other party, except to an Affiliate where: (a) the assignee agrees in writing to be bound by the terms of the Agreement; (b) the assigning party remains liable for obligations incurred under the Agreement if the assignee defaults on them; and (c) the assigning party has notified the other party of the assignment. Any other attempt to assign is void.

14.4 Change of Control. If a party experiences a change of Control other than an internal restructuring or reorganization: (a) that party will give written notice to the other party within 30 days after the change of Control; and (b) the other party may immediately terminate the Agreement any time within 30 days after it receives that written notice.

14.5 Force Majeure. Neither party will be liable for failure or delay in performance of its obligations to the extent caused by circumstances beyond its control, including acts of God, natural disaster, terrorism, riots, or war.

14.6 Subcontracting. Sentim may subcontract obligations under the Agreement but will remain liable to Customer for any subcontracted obligations.

14.7 No Waiver. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under the Agreement.

14.8 Severability. If any Section (or part of a Section) of the Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.

14.9 No Agency. The Agreement does not create any agency, partnership or joint venture between the parties.

14.10 No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does.

14.11 Equitable Relief. Nothing in this Agreement will limit either party’s ability to seek equitable relief.

14.12 Governing Law. All claims arising out of or relating to this Agreement or the Services will be governed by California law, excluding that state’s conflict of laws rules, and will be litigated exclusively in the federal or state courts of Santa Clara County, California; the parties consent to personal jurisdiction in those courts.

14.13 Amendments. Except as specifically stated otherwise in the Agreement, any amendment to the Agreement must be in writing, expressly state that it is amending the Agreement and signed by both parties.

14.14 Independent Development. Nothing in this Agreement will be construed to limit or restrict either party from independently developing, providing, or acquiring any materials, services, products, programs, or technology that are similar to the subject of the Agreement; provided, that the party does not breach its obligations under the Agreement in doing so.

14.15 Entire Agreement. The Agreement states all terms agreed between the parties and supersedes any prior or contemporaneous agreements between the parties relating to the subject matter of this Agreement. In entering into the Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly stated in the Agreement. The Agreement includes URL links to other terms (including the URL Terms), which are incorporated by reference into the Agreement.

14.16 Conflicting Terms. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order: the Order Form, the Agreement, and the URL Terms.

14.17 Counterparts. The parties may execute this Agreement in counterparts, including facsimile, PDF or other electronic copies, which taken together will constitute one instrument.

14.18 Electronic Signatures. The parties consent to electronic signatures.

14.19 Headers. Headings and captions used in the Agreement are for reference purposes only and will not have any effect on the interpretation of the Agreement.

15. Definitions.

“Acceptable Use Policy" or “AUP” means the acceptable use policy for the Services available at https://sentimllc.com/terms/use_policy.html.

“Account” means Customer’s Sentim account credentials and correlating access to the Services under this Agreement.

“Affiliate” means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.

“Brand Features” means each party’s trade names, trademarks, logos, domain names, and other distinctive brand features.

“Confidential Information” means information that one party (or Affiliate) discloses to the other party under the Agreement, and that is marked as confidential or would normally be considered confidential information under the circumstances. Customer Data is Customer’s Confidential Information. Confidential Information does not include information that is independently developed by the recipient, is shared with the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient.

“Control” means control of greater than 50% of the voting rights or equity interests of a party.

“Core Services” means the Core Services for Sentim's Sentiment Analysis as described in the SLA.

“Customer Data” means data submitted, stored, sent or received via the Services by Customer or its Affiliates.

“Customer Indemnified Materials” means the Customer Data and Customer Brand Features.

“Dashboards” means all dashboards that are provided to the Customer as part of the Services.

“Domain Email Address” means the email address on the Domain Name for use in connection with the Services.

“Domain Name” mean the domain name specified in the Order Form to be used in connection with the Services.

“Emergency Security Issue” means either: (a) Customer’s use of the Services in violation of the Acceptable Use Policy, where such use could disrupt: (i) the Services; (ii) other customers’ use of the Services; or (iii) the Sentim network or servers used to provide the Services; or (b) unauthorized third party access to the Services.

“Export Control Laws” means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, (b) trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control, and (c) the International Traffic in Arms Regulations (“ITAR”) maintained by the U.S. Department of State.

“Feedback” means feedback or suggestions about the Services provided to Sentim by Customer.

“Fees” means the product of the amount of the Services used or ordered by Customer multiplied by the Prices, plus any applicable Taxes.

“High Risk Activities” means activities where the use or failure of the Services could lead to death, personal injury, or environmental damage, including operation of nuclear facilities, air traffic control, life support systems, or weaponry.

“including” means including but not limited to.

“Indemnified Liabilities” means any (i) settlement amounts approved by the indemnifying party; and (ii) damages and costs finally awarded against the indemnified party and its Affiliates by a court of competent jurisdiction.

“Intellectual Property” or ”IP” means anything protectable by an Intellectual Property Right.

“Intellectual Property Rights” means all patent rights, copyright, rights in trade secret (if any), trademark rights, design rights, database rights, domain name rights, moral rights, and any other intellectual property rights (registered or unregistered) throughout the world.

“Legal Process” means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, governmental regulatory or agency request, or other valid legal authority, legal procedure, or similar process.

“Liability” means any liability, whether under contract, tort (including negligence), or otherwise, regardless of whether foreseeable or contemplated by the parties.

“Notification Email Address” means the email address(es) designated by Customer on Sentim's Website or through Twitter.

“Order Form” means the online order page or pages, or other ordering document acceptable to Sentim under this Agreement, issued by Sentim and accepted by Sentim specifying the Services Sentim will provide to Customer under the Agreement.

“Order Term” means the period of time starting on the Services Start Date for the Services and continuing for the period indicated on the Order Form, subject to early termination in accordance with this Agreement.

“Prices” means the applicable prices stated at https://sentimllc.com/pricing.html unless otherwise agreed to in an Order Form or amendment.

“Sentim Indemnified Materials” means Sentim’s technology used to provide the Services and Sentim’s Brand Features.

"Sentim's Website" means the online page or pages belonging to Sentim that are made available at the Domain Name.

“Services” means the applicable Core Services that are ordered in the applicable Order Form.

“Services Start Date” means the date stated in the Order Form or, if later, the date Sentim makes the Services available to Customer.

“Significant Deprecation” means a material discontinue of or backwards incompatible change to the Core Services that results in Services no longer enabling Customer to: (1) view Twitter sentiment; (2) manage Dashboards; (3) or view common phrases in Tweets.

“SLA” means the then-current service level agreements at: https://sentimllc.com/terms/sla.html.

“Suspend” or “Suspension” means the disabling of access to or use of the Services, or components of the Services.

“Taxes” means all government-imposed taxes, except for taxes based on Sentim’s or Customer’s net income, net worth, asset value, property value, or employment.

“Term” means the period starting on the Effective Date and will remain in effect so long as there is an active Order Form.

“Third-Party Legal Proceeding” means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).

“Trademark Guidelines” means Sentim’s Brand Terms and Conditions, located at https://sentimllc.com/terms/brand_terms.html.

“TSS” means the technical support services provided by Sentim to Customer under the TSS Guidelines.

“TSS Guidelines” means the then-current support service guidelines at: https://sentimllc.com/terms/tssg.html.

“URL Terms” means the Acceptable Use Policy, the SLA, and the TSS Guidelines.

“Use Restrictions” means the restrictions in Section 3.2 (Use Restrictions) of the Agreement.